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Frequently Asked

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How quickly will I get a response?
We aim to respond to every inquiry within 24 hours during business days. Urgent support tickets are prioritized and typically answered within 2–4 hours.
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Absolutely! Use the contact form above or email us directly. Our product specialists will set up a personalized walkthrough for your institution at your convenience.
Is my data safe when I contact you?
Yes. All communications are encrypted end-to-end. We never share your personal information with third parties. Your privacy is our priority.
Do you offer support for free plan users?
Yes! Every EduVault user — free or premium — has access to our full support channels including email, chat, and the help center. Premium users get priority response times.

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